KPT/JPS (N/811/3/0358) (MQA/FA 12126) (09/24)

Certificate in Hotel Operations

Course ID
1 Years 6 Month
Credit Hour
60 Credits

(N/811/3/0358)(09/24)(MQA/FA 12126)

Innovative International College have designed the Certificate in Hotel Operations programme in compliance with the industry and to fit out students with strong communication, administrative skills, and leadership as well as fundamentals knowledge of hotel operations which includes food and beverage, housekeeping, front office, kitchen and the general operations in the hotel.

The Certificate in Hotel Operations is a rapid program that covers all the essentials for a profession in the hospitality industry. Practical hands-on, it recognises graduates to go straight into Diploma of Hotel Management Work Based Learning which eventually have the opportunity of full-time employment after the program. This certificate programme has been recognise in collaboration with the industry. A robust focus is on applied knowledge with a curriculum underlining on practical application. Students will also gain authentic work experiences during their internship.


Innovative International College programmes are available across several intake dates throughout the year. We encourage students to apply a month before intake starts to ensure a smooth registration, on-boarding and orientation process before classes begins.

Entry requirements

  • Pass Sijil Pelajaran Malaysia (SPM) with at least One (1) credits


  • A qualification recognised as equivalent by the Malaysian Government.

Course structure and modules

The curriculum places a strong emphasis on key skills in communication, human relations, and hotel operations.

1st Year

  • English 1
  • Introduction to Information Technology
  • Malaysian Studies 1
  • Customer Service
  • Business Etiquette
  • Professional Ethics
  • Business Communication in Hospitality Industry
  • Principles of Housekeeping
  • Principles of Front Office
  • Introduction to Hospitality Industry
  • Basic Food Safety and Hygiene
  • Principles of Kitchen Operations
  • Basic of Hospitality Accounting
  • Principles of Food and Beverage
  • Principles of Restaurant Operation
  • Foundation of Menu Planning
  • Theory of Food

2nd Year

  • Industrial Training

Career opportunities

The skills learned at Faculty of Hospitality are applicable not just in hotel management, but to an entire industry of hospitality and tourism-related businesses.

career in the hospitality industry includes opportunities in many different areas such as:

Food and Beverage Service


Sales and Marketing

Public Relations


Customer Service